“We’re dedicated to supporting our world-class software solutions with a rapid response customer care service.”

At Helix Health, more than half of our workforce is dedicated to the development and support of our products and services. Our support network includes a seamless implementation process, a comprehensive training programme and continuous customer support assistance available via our helpdesk, on-site and online services.

We’ve carefully devised a comprehensive support network around all of our products, ensuring that you benefit from a superior after-sales service. 

Highly Trained Support Specialists

Our support team is staffed with highly trained and dedicated support specialists with over 137 years experience! Every member of our customer support team is fully trained on all our products and receives continuous training to constantly improve the service and knowledge delivered to our customers. Our robotic specialists are fully certified and have completed comprehensive training courses provided by our partners in Japan & Germany. 

Longer Support Hours

We are committed to delivering predictable, reliable and responsive service 362 days per year. We have customer support personnel available to take your calls from 8:30am to 6:30pm Monday and Friday, and 9:00am to 5:30pm on Saturdays, Sundays and all other bank holidays, giving you more support than any other provider in Ireland today.  

Large Nationwide Team

With a team of twelve engineers and thirteen helpdesk staff we are confident that we can provide fast and reliable solutions for any situation. If an issue cannot be resolved by phone or remote access our nationwide fleet of engineers are available 9:00am to 5:30pm Monday to Friday to deliver onsite assistance. All our engineers are regionally based, and we have recently opened an office in Limerick to specifically look after the Munster Region.  

Remote Support

Our team uses a secure remote tool to connect to our customers and solve issues fast and efficiently.  The romote support tool allows us to observe exactly what is happening on your screen and immediately deliver the professional assistance needed. This removes any unnecessary stress and allows you to continue dealing with your customers and patients while the problem is being resolved.

Latest Technologies

The GPS Tracker also enables us to track customers that have not had a visit recently so if an engineer is in an area they can check in on customers and carry out a courtesy visit.

Contact Support

Have a problem or a query? Contact a Customer Support Executive now:

Pharmacy customers:

Please call + 353 1 463 3099 or fax: 01-4633011

Or email This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

GPs and Private Consultants:

Please call: + 353 1 463 3098 or fax: 01-4633011

Or email This e-mail address is being protected from spam bots, you need JavaScript enabled to view it   or This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

Alternatively, please fill out our Customer Support online enquiry form:

Customer Support online form